This position can be hired remotely anywhere within the U.S.The Document Operations Manager is responsible for creating, editing, and maintaining electronic Statements of Work (SOWs). This role drives the delivery of Professional Services offerings to both internal and external clients by assisting with the development of SOWs, as well as quality assurance for any outgoing services opportunities.How you'll make an impactSOWs and p rojects are delivered accurately, and on time , and in a volume aligned with the rest of the teamWork is compliant with internal and external standardsSuccessful util ization of SOWs by O perations and D elivery teamsProduces high-quality SOWs th at adhere to defined standards and proceduresProvides on-time d elivery of accurate SOWsProduces volume of SOWs aligned with the rest of the team on a consistent basisEffectively and positively c ommunicate s with stakeholders on SOW development statuses and processesP roficient in all tools necessary for the development a nd maintenance of SOWsDemonstrates a basic understanding of service offerings and how the y fit into Optiv ’s information security services processWhat we're looking for
Bachelor’s Degree in Technical Communication, Journalism, English, or related area; or 4 or more years’ equivalent work experience; or equivalent combination of education and experience
2 or more years’ professional writing experience required. Technical writing experience strongly preferred
Working knowledge of contractual requirements, negotiations, process, and risk preferred (non-3P)
Experience in IT professional services preferred
Excellent written and verbal communication skills
Ability to build rapport and collaborate regularly across teams
Ability to effectively communicate ideas and processes in a professional manner to external and internal clients
Excellent organizational and time management skills
Superior problem solving and critical thinking skills
Ability to deliver high quality documentation paying attention to detail and accuracy
Sales oriented mentality; able to work with sense of urgency
Demonstrated ability to work within a team environment
Ability to work independently, quickly, and thoroughly to prioritize and complete multiple projects with tight deadlines simultaneously
Ability to work overtime and irregular hours when needed
Ability to learn and apply new technical skills and concepts quickly
Proficient PC computer skills
Intermediate to advanced level proficiency in Microsoft Office suite
Experience with Salesforce and Box preferred, or other CRM and document management programs
Strong organizational skills to coordinate with national clients and meet time sensitive deadline required
Language Skills
Ability to read, analyze, and interpret business documentation, including contracts and process documents
Ability to write reports, effective business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from internal and external customers across all levels of an organization
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, percentages, and currency conversions.
Ability to apply concepts of basic algebra
Reasoning Ability
Superior and demonstrated ability to use critical thinking.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
#LI-JL1What you can expect from Optiv
A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups (http://www.optiv.com/company/about-us#dei-group) .
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)
EEO StatementOptiv is an equal opportunity employer (EEO). All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice (http://www.optiv.com/job-applicant-privacy-notice) . If you sign up to receive notifications of job postings, you may unsubscribe at any time.